Privacy and Security Policy

This is the Website of SharperImage.com
Our postal address is:
SharperImage.com
40230 Grand River Road, Suite 200
Novi, MI 48375

This Camelot SI LLC, Sharper Image Licensee of SharperImage.com, Privacy and Security policy was last updated on June 10, 2024.

Changes to this policy may be made periodically and will be posted on our website and communicated via email as applicable.

We can be reached via customerservice@sharperimage.com or you can reach us by telephone at 877-714-7444, option 3, Monday - Friday 9:00 AM to 6:00 PM EST for any questions regarding our policy.

SharperImage.com is committed to protecting your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide us with certain personal information. We offer 1024-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.

We electronically verify each order with the credit company, returning an order confirmed message only if the issuing bank authorizes it. We do not store your credit card information in our system. Our experienced staff then manually checks all orders which still appear unusual, canceling any order we feel is not valid.

Chat Feature
When you access our Chat feature, our third-party service provider may record your chat for quality and training purposes. That Chat may be shared with us for customer service reasons. By using Chat, you consent to these uses.

SharperImage.com Mobile Terms of Service
The SharperImage.com mobile message service (the "Service") is operated by Camelot SI LLC, Sharper Image Licensee of SharperImage.com (“SharperImage.com”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to SharperImage.com's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SharperImage.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SharperImage.com. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 48132 to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SharperImage.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, contact customer service at 855-625-8377 or email customerservice@sharperimageonline.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see below for our Privacy Notice.

Dispute Resolution
In the interest of resolving disputes between you and SharperImage.com in the most expedient and cost effective manner, you and SharperImage.com agree that any dispute arising out of or in any way related to these messaging terms and conditions ("Messaging Terms") or your receipt of text messages from SharperImage.com or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from SharperImage.com or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND SharperImage.com ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.

Security
If you are ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With sharperImage.com, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for fraudulent charges to your account if the credit card number was obtained from purchases made at sharperImage.com while using our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

How You Can Tell You're Browsing a Secure Website
In order to be sure that information transferred between your browser and the SharperImage.com server is secure, it is important to be aware of the security information available to you through your browser. Once you enter the Checkout process (when you're ready to purchase the items you have put into your shopping basket), your connection to our server becomes secure. To confirm this, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure. You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https".

Data Collection and Storage in a Secure Environment
In several areas of our site, we ask you to provide information by filling out and submitting an online form. These areas include: Checkout, where we ask for name, optional business name, billing address, shipping address, phone number, email, credit card and other information needed to complete your order. Optional Email Registration, where we ask for your email address. Optional Account Registration, where we ask for your name and email address and give you the opportunity to store your bill-to and ship-to details for easy online gift giving.

Once you've registered, you may click on My Account (at the top of any page) to edit or delete your information. All information relating to our customers is stored in a PCI compliant secure hosted environment and credit card information is never stored. If you are a guest user, please make your deletion request via email at customerservice@sharperimageonline.com or by phone at 877-714-7444.

Order and returns history are maintained in order to facilitate primary business operations between SharperImage.com and customers of our eCommerce store.

Data Use
Personal data collected is used to facilitate the placement and delivery of your order with SharperImage.com. Your details are shared with our credit card processor for payment authorization, with our warehouse(s) and shipment carriers for order delivery, and with our financial accounting systems for general ledger purposes.

Like most Internet retailers, SharperImage.com collects some computer information to enhance its product/service offerings and personally tailored marketing, such as computer configuration; Internet Protocol address; the URL of the website that sent you to the SharperImage.com Website; the URL of the website that you went to after leaving the SharperImage.com Website; and/or search terms that directed you to our Website. In addition, when you visit our website or one of our business partners' websites, a "cookie" may be placed on your computer that collects information to enhance and personalize SharperImage.com offerings and promotions, to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS, and to deliver direct personalized marketing from SharperImage.com. To opt out of direct online advertising provided by SharperImage.com click here. You can refuse cookies by turning them off in your browser. Last, SharperImage.com may receive information about you from other sources and add it to its database.

The information we collect is used to improve our Website, to notify consumers about updates to our Website and for special offers and promotions. Also, sharperImage.com may provide aggregate statistics about our online sales, traffic patterns and related site information to reputable third-party vendors, but these general statistics will include no personally identifying information.

We will periodically send to your street or e-mail address product news and updates that you may find of interest and we do sometimes share customer information with 3rd parties, which may include marketing partners, for commercial purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also collect information about you, including personal information, from third-party sources. For example, we collect certain personal information about you from marketing research firms in order to improve our future marketing efforts and make them more efficient. This information may include name, interests, and publicly-observed data like shopping behavior. We may combine this information with the Personal Information we collect from you. We will treat any combined information as Personal Information pursuant to this Privacy Policy.

If you do not wish to receive promotional postal, SMS (text messages) and/or e-mail updates from SharperImage.com, or if you prefer that we not share your personal information with other merchants and/or third parties please contact us via customerservice@sharperimage.com or you can reach us by telephone at 1-877-714-7444, option 3, Monday - Friday 9:00 AM to 6:00 PM EST for any questions regarding our policy.

California Privacy Disclosures
SharperImage.com does not respond to Do Not Track requests. A customer is able to control tracking activity via their browser settings if they desire to disable websites from tracking certain information regarding their browsing sessions.

Requests for information under the California Consumer Protection Act (CCPA) may be made via the contact sources above. You have the right to request information regarding the data collection, storage, and use as described above for your personal information within a 12-month lookback period.

The information collected is done so for business operations purposes and is necessary to facilitate the transactions between SharperImage.com and a consumer, including but not limited to: order placement, shipment, financial accounting, payment authorizations, prevention of fraud and malicious acts, to improve customer experience, to provide customer communications, for marketing purposes, and to identify and repair errors that impair existing and intended functionality.

You will not be discriminated against for exercising your rights.